Contact Us

We recommend booking at least 2–3 months in advance for the best availability and pricing, especially for peak season travel (June–August and December). For luxury or safari packages, 4–6 months ahead is ideal. That said, we can often arrange last-minute trips within 2 weeks — just ask!

Every package includes return flights, accommodation, and at least one guided excursion. Most include daily breakfast. Full-board and all-inclusive options are available. Exact inclusions vary by package — check the package page or contact us for a detailed breakdown.

Absolutely. Every package is a starting point. You can extend the duration, add destinations, upgrade accommodation, change meal plans, or add excursions. Contact us with your wishlist and we'll build the perfect itinerary around it.

Cancellations made 60+ days before departure receive a full refund. 30–59 days: 50% refund. Under 30 days: non-refundable. We strongly recommend adding travel insurance (available as an add-on) which covers cancellation due to illness, emergency, or unforeseen events.

Visa requirements depend on your nationality and destination. Our team provides full visa guidance for every booking and can assist with applications through our Visa Assistance add-on. We'll let you know exactly what you need well in advance of your departure.

Travel insurance is not included by default but is strongly recommended and available as an affordable add-on during booking. Our insurance covers trip cancellation, medical emergencies, baggage loss, and 24/7 emergency assistance abroad.

Yes! We specialise in group travel (10+ people) and corporate retreats. Group bookings receive dedicated planning support, special pricing, and private transportation options. Contact our groups team at groups@dreamtravel.com for a tailored proposal.

A 20% deposit secures your booking. The remaining balance is due 60 days before departure. We accept all major credit and debit cards, bank transfers, and PayPal. Flexible payment plans are available for bookings over $2,000.